Countries With Best Customer Service: Current Trends & How CRMs Improve Client Satisfaction

Alex Hillsberg
Alex Hillsberg
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satisfaction-thumbLast March, Bloomberg reported the number of jobs reached a record pre-recession peak at 116.1 million, even surpassing the U.S.Labor Department’s projections. The economy seemed to be picking up however gradually. Around the same time, a tiny blip in the economic radar escaped the attention of much of the big business media. The American Customer Satisfaction Index (ACSI), a private company behind the only national cross-industry customer satisfaction benchmarking used by corporations, universities, and government agencies, reported a four-point slide in the index. In short, American consumers were less happy.

Just how significant is this drop from 76.6 in the last quarter of 2013 to 76.2 in the first quarter of the following year? For starters, it’s the largest in twenty years since the index has been monitoring American consumers. ACSI Chairman Claes Fornell had a more telling scenario: “Weaker demand could further threaten economic growth in the second quarter and beyond.”

In our latest infographic created by our team you can find out that the U.S. is only at 15th position among the top countries with the best customer service (data based on Zendesk’s survey of actual customer experiences worldwide). That seems to corroborate the ACSI data.

Meantime, in its report, “Customers 2020,” the customer intelligence consulting firm, Walker, said that by 2020, customer satisfaction, more than price and product, will be the key brand differentiator.

Here’s the good news–more companies, big and small, are investing in Customer Management Relationship (CRM) for better customer service. In out infographic, we also plot the CRM growth spurred by the low-cost and agility of SaaS solutions, and how they are helping companies put the smile back on their customers’ faces.

CHECK OUT OUR INFOGRAPHIC AND SEE WHICH COUNTRIES HAVE THE HIGHEST CUSTOMER SATISFACTION:

Top 10 Countries With The Highest Customer Satisfactions

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Raw data that we used:

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Alex Hillsberg

Alex has a keen interest in the stock market, small and medium enterprises and personal finance, pursuing news, stories and issues around these topics for nearly twenty years now. He has written for various financial websites helping average Americans to pursue their financial goals.

Category: CRM, Featured Articles, Infographics

3 Comments »

  • Diane DiResta says:

    I don’t believe that CRM is the answer to improving customer service.
    Companies need to stop thinking of customer service as a cost center. I’m surprised that IT service was rated as high as it was. Technology companies could instantly increase their service by offering local tech support instead of off shoring it.

    On a retail level, being a problem solver instead of being an order taker would go a long way to improve service.8

    • Alex Hillsberg Alex Hillsberg says:

      Point taken Diane. CRM is just a tool to enhance the company’s customer service. Customer service starts from corporate values. CRM can greatly help companies that have enshrined these values in their mission statement and now they want to bring their brand of customer service to a personal level, never mind that they have hundreds of thousands of customers to keep tab.

      • JudyRitz says:

        Hi, Alex. Just want to point also that CRM creates a mind shift in treating customer service as cost. With CRM tools like insights and analytics, customer service as a cost is transformed into potential revenue streams through sales funneling.

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