Feedback and reviews management software aids you to build bonds with leads at a variety of levels and consequently build a regular revenue source or enhance your sales. For instance, it is possible to split customers and prospects into new, returning, dependable, mass, or representatives depending on their purchase history, buying practices, personal likes and dislikes, comments, and also social mentions, among others. Top CRM software can gather such figures from your documents on every customer and process these for revealing insights that will give you an informative view of the situation. Apart from providing a customer hotline, a feedback and reviews management app can assist to create a sales funnel, perform loyalty campaigns, and track sales opportunities.
To select an appropriate SaaS provider you need to consider vital criteria such as privacy and security, support and service, and transparency.
Find out if the provider can be trusted with data security and privacy. Do they have processes in place to protect your confidential information and data? Find about the security measures they use. This is an important aspect of a SaaS application that cannot be over-emphasized.
It is important that the provider offers consistent support to resolve any issues quickly. Ask your potential providers the following questions: Do they offer consulting and training services to assist your staff members to use the system efficiently? Do they have an online support center that has valuable articles and training materials? What channels of support do they offer? Do they track concerns till they are resolved? Is customer satisfaction measured?
Does the SaaS provider conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing customers of the solution to know about the quality of service provided. Does the provider make public the algorithms they employ in the platform? Ask these questions to find a SaaS provider whom you can trust with your sensitive customer and business data.