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  • Feedback & Reviews Management Software

Top 10 Feedback & Reviews Management Software

1

Yotpo

Our score: 9.2 User satisfaction: 91%

Yotpo is a marketing app for ecommerce stores. It helps online stores generate product reviews and use these reviews to boost sales. A plug-and-play social reviews and ecommerce app, Yotpo collects more verified reviews than any of its counterparts. It also gives customers a simple and smart mobile-first reviewing experience.

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  • Pricing: free
  • Devices Supported: Windows, Android, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
2

Qualtrics CX

Our score: 9.1 User satisfaction: 100%

Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.

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  • Pricing: By quote
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Annual Subscription, Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
3

SoGoSurvey

Our score: 9.1 User satisfaction: 100%

A comprehensive customer feedback survey system designed to fit across industries. It collects customer and employee feedback and conducts engagement surveys. The platform also has a robust quiz maker and advanced survey tools to enhance the user experience.

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  • Pricing: $199
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
4

Appcues

Our score: 9.0 User satisfaction: 100%

Appcues is a customer experience software for a smooth and personalized, hence, successful user onboarding.

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  • Pricing: $69
  • Devices Supported: Windows, Linux, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
5

xSellco Feedback

Our score: 9.0 User satisfaction: N/A

xSellco Feedback is part of xSellco sales productivity suite and is in charge of timely feedback solicitation from the most satisfied customers. It uses an automated system that targets satisfied customers for reviews. It also distinguishes good and bad reviews, so you can immediately prioritize which one to act on first.

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  • Pricing: $49
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
6

Synup

Our score: 9.0 User satisfaction: N/A

Synup is an intuitive local SEO software that automates location management for listings, reputation, and analytics. It offers tools that allow users to monitor local listings, aggregate customer interactions, and get access to in-depth analytics in one user-friendly interface. This platform also offers a white-labeled solution that marketing agencies can use to resell the tool.

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  • Pricing: $30
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
7

Qualaroo

Our score: 8.9 User satisfaction: 97%

An advanced user research platform to collect and analyze customer insights. Built for developers, UI/EX designers, and project managers, the platform helps its users analyze how their customers utilize their mobile, SaaS, and digital products. It also allows potential stakeholders to immediately provide product feedback.

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  • Pricing: $199
  • Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
  • Pricing Model: Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
8

Verified Reviews

Our score: 8.8 User satisfaction: 95%

A third-party review platform that allows businesses to promote their brands by collating product and customer reviews, which can be shared online. Verified Reviews is also capable of measuring and analyzing customer satisfaction after the purchase. Additionally, it connects your marketing and management teams to ensure business success.

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  • Pricing: $99
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
9

Hotjar

Our score: 9.6 User satisfaction: 98%

An analysis and feedback tool aimed to make sense of user behavior on your site to help you improve customer experience. It provides enhanced visibility to your website's performance, user behavior, and user experience. It also includes advanced tools such as heatmaps, conversion funnels, and more.

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  • Pricing: $29
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
10

Totango

Our score: 8.8 User satisfaction: 90%

Totango offers a clear view of engagement across multiple customer portfolios and segments.

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  • Pricing: by quote
  • Devices Supported: Windows, Linux, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API

Our Score

Our platform utilizes our special SmartScore™ algorithm to gather information about all the products in the Feedback & Reviews Management Software category so that we can help you decide on the best possible software. It evaluates the following metrics: main features, collaboration elements, custom elements, integrations with other services, intuitiveness, help & support, security, mobility, ratings in media. Currently, Yotpo is the leader in this category and is recommended by our experts. Following detailed testing it received the best results among its competitors and our experts strongly suggest that you consider it as one of the options for your needs.

Our Score
9.2

Yotpo Features

9.1

Qualtrics CX Features

9.1

SoGoSurvey Features

9.0

Appcues Features

9.0

xSellco Feedback Features

9.0

Synup Features

8.9

Qualaroo Features

8.8

Verified Reviews Features

9.6

Hotjar Features

8.8

Totango Features

User Satisfaction

A summary of overall user satisfaction with the products in our Feedback & Reviews Management Software category calculated using our unique algorythm that analyzes user reviews, comments and opinions across a broad range of social media platforms in order to help you make an informed investment decision.

User Satisfaction

91%

100%

100%

100%

N/A

N/A

97%

95%

98%

90%

Pricing

Every vendor in the Feedback & Reviews Management Software category will have a different set of pricing plans for its product and each plan will include a different set of features. Below we list the overal pricing for the cheapest plan provided for each product. Please note that advanced features may cost extra.

Pricing

free

By quote

$199

$69

$49

$30

$199

$99

$29

by quote

Devices Supported

An analysis of what type of devices and operating systems are supported by these B2B services in the Feedback & Reviews Management Software category, including mobile platforms and web-based solutions.

Devices Supported

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Pricing Model

Learn which pricing packages are supported by the vendors in the Feedback & Reviews Management Software category to check which one matches your business needs and expenses best. Be aware that specific apps can support free or freemium accounts for you to test first.

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types

A brief look at what types of customers a selected B2B service in the Feedback & Reviews Management Software category is designed for, from small businesses and non-profits to big enterprises.

Customer Types

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment

An overview of what kinds of software deployement are provided by each B2B vendor in the Feedback & Reviews Management Software category. Even though the majority of modern SaaS services are cloud-hosted there are services may offer an on-site deployment model as well.

Deployment

Cloud Hosted

On Premise

Open API

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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