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  • Home
  • Social CRM Software

Top 10 Social CRM Software

1

HubSpot CRM

Our score: 9.8 User satisfaction: 99%

HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.

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  • Pricing: free
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Free
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
2

Freshsales

Our score: 9.7 User satisfaction: 95%

A winner of our Great User Experience Award for 2019, this CRM platform was designed to enable high-velocity teams to keep track of contacts and resolve issues. It is best known for its ease of use and the comprehensiveness of its features. You can use it for CRM via different channels from emails to phone calls.

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  • Pricing: $12
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
3

Salesforce CRM

Our score: 9.7 User satisfaction: 99%

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.

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  • Pricing: $25
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, Open API
4

Nimble

Our score: 9.4 User satisfaction: 98%

Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.

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  • Pricing: $9
  • Devices Supported: iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
5

Zoho CRM

Our score: 9.4 User satisfaction: 92%

A go-to product for many businesses of different types and sizes, Zoho CRM is a true leader in the CRM software category. It is easy to use from its contact management module to its customer engagement interface. The platform also includes powerful automation and reporting features. It is great for omnichannel CRM.

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  • Pricing: free
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, Open API
6

Pipedrive

Our score: 9.4 User satisfaction: 100%

Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.

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  • Pricing: $12
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted
7

Nutshell CRM

Our score: 9.4 User satisfaction: 96%

Flexible online CRM platform for sales automation and collaboration.

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  • Pricing: $19
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
8

Insightly

Our score: 9.4 User satisfaction: N/A

Insightly is a service that integrates customer relationship with project management in mobile and social platforms. Built for small businesses, Insightly offers enterprise-grade CRM features to help you get a complete overview of your business, track deliverables, and improve communication with your customers,

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  • Pricing: $29
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
9

CRM Creatio

Our score: 9.3 User satisfaction: 96%

A popular CRM platform, it helps users streamline CRM-related activities from contact management to boosting employee productivity. It includes specialized modules for audience segmentation, sales management, time management, and budget planning. Also, it has an intuitive interface that reminds you of a well-built and highly-usable social media platform.

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  • Pricing: $25
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, One-time payment, Annual Subscription, Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise, Open API
10

PipelineDeals

Our score: 9.2 User satisfaction: 97%

PipelineDeals is a simple CRM software built for sales teams in small and medium businesses operating in a wide range of industries. It has a variety of sales features, automation, and customer engagement tools that help you boost sales and improve the efficiency of your business.

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  • Pricing: $25
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted

Our Score

Our site utilizes our unique SmartScore™ method to analyze all the software in the Social CRM Software category to help you select the best possible service. It takes into consideration the following elements: core modules, collaboration tools, customization, integrations with other services, how easy a software is to use and learn, help & support, security, mobile support, media rating. At the moment, HubSpot CRM is the leader in this category and we gave it the highest score in our tests. Following thorough examination it got the best results among its competitors and our reviewers strongly suggest that you include it as one of the options for your needs.

Our Score
9.8

HubSpot CRM Features

9.7

Freshsales Features

9.7

Salesforce CRM Features

9.4

Nimble Features

9.4

Zoho CRM Features

9.4

Pipedrive Features

9.4

Nutshell CRM Features

9.4

Insightly Features

9.3

CRM Creatio Features

9.2

PipelineDeals Features

User Satisfaction

An overview of general user satisfaction with the products in our Social CRM Software category based on our unique algorythm that analyzes customer reviews, comments and opinions across a wide range of social media sites in order to help you make an educated purchase choice.

User Satisfaction

99%

95%

99%

98%

92%

100%

96%

N/A

96%

97%

Pricing

Every vendor in the Social CRM Software category will provide a different set of pricing plans for its service and every package will include a different set of features. Below we list the overal pricing for the most affordable package provided for each product. Please note that advanced features may have an extra cost.

Pricing

free

$12

$25

$9

free

$12

$19

$29

$25

$25

Devices Supported

A summary of what type of devices and operating systems are supported by the listed B2B services in the Social CRM Software category, including mobile platforms and web-based solutions.

Devices Supported

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Pricing Model

Find out which pricing plans are offered by the vendors in the Social CRM Software category to check which one fits your business needs and budget best. Keep in mind that specific solutions can support free or freemium accounts for you to try out first.

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types

A brief look at which types of clients a specific B2B solution in the Social CRM Software category provides for, from small businesses and non-profits to large enterprises.

Customer Types

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment

An overview of what styles of software deployement are provided by each B2B vendor in the Social CRM Software category. Even though the majority of modern SaaS solutions are cloud-hosted some solutions might offer an on-site deployment model as well.

Deployment

Cloud Hosted

On Premise

Open API

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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